Order Cancellation by Users

Before Preparation: Users can cancel their order without incurring charges if the restaurant has not yet begun preparing the food.

After Preparation: Orders cannot be canceled once the restaurant has started preparing the food. In such cases, no refunds will be provided.

Order Cancellation by Food Galery App

We reserve the right to cancel orders due to:

Unavailability of Items: If the restaurant cannot fulfill the order.

Technical Issues: Errors or glitches in the app that affect the order.

Fraudulent Activity: Suspicion of unauthorized or fraudulent transactions.

In these cases, users will be notified, and a full refund will be issued.

Refunds for Cancelled Orders

Eligible Refunds: Refunds will be processed for cancellations made before the restaurant begins preparation.

Refund Timeline: Refunds may take 7-10 business days to reflect in the user’s account, depending on the payment provider.

How to Cancel

Users can cancel their orders via:

In-App Feature: Use the "Cancel Order" option available under your order details.

Customer Support: Contact our support team via email or phone.

Contact Us

If you experience any issues with your delivery or cancellations, please contact us:

Email: support@foodgalery.com

Phone: +912269719289

In-App Support: Access the Help section in the app.

We are committed to providing reliable services and ensuring customer satisfaction with every order.